1. Introduction

Welcome to Wakilisha. These Terms of Service ("Terms") govern your access to and use of the Wakilisha website, platform, and services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms.

Wakilisha is a recovery infrastructure platform operating in Kenya. We are not a licensed law firm or a licensed debt collection agency. We provide document preparation, communication automation, and administrative support to assist individuals and businesses in recovering debts and resolving disputes.

2. Scope of Services

Our services include, but are not limited to:

• Automated communication (SMS, email, WhatsApp) for debt recovery.
• Preparation of legal documents (e.g., Statements of Claim) for the Small Claims Court.
• Drafting of standard commercial agreements, NDAs, and Service Level Agreements.

Disclaimer: The documents and communications provided by Wakilisha are based on the information you provide. We do not provide formal legal representation in court. For claims exceeding KES 1,000,000, or cases requiring complex litigation, we strongly recommend retaining an advocate of the High Court of Kenya.

3. User Responsibilities

By using our Services, you represent and warrant that:

• All information, contracts, invoices, and evidence you submit to us are accurate, truthful, and legally obtained.
• You have the legal right to pursue the debt or claim in question.
• You will not use our platform to harass, intimidate, or unlawfully threaten any individual or entity.

4. Payment and Fees

Wakilisha operates on a split-payment or upfront fee structure, depending on the specific service requested. All fee structures will be clearly communicated and agreed upon prior to the commencement of any work.

Privacy Policy

5. Data Protection and Privacy

Your privacy is critically important to us. This section outlines how we collect, use, and protect your personal data in accordance with the Kenya Data Protection Act, 2019.

5.1 Data Collection

We collect personal data necessary to provide our Services. This may include:

• Your name, contact details (phone, email, WhatsApp), and identification numbers.
• Details of the debtor or opposing party (name, contact information, business details).
• Financial information, invoices, contracts, and communication records relevant to your claim.

5.2 Use of Data

We use your data strictly for the following purposes:

• To prepare legal documents and recovery notices.
• To communicate with you and the debtor via SMS, email, and WhatsApp.
• To comply with legal and regulatory obligations.

5.3 Data Sharing and Confidentiality

We maintain strict confidentiality regarding all claims and contracts. We do not sell your personal data. We may share information with third parties only when necessary to execute the Services (e.g., courier services for delivering physical notices) or when required by law.

5.4 Your Rights

Under the Data Protection Act, you have the right to access, correct, or request the deletion of your personal data held by us. To exercise these rights, please contact us at info@wakilishalegal.com.

6. Limitation of Liability

To the maximum extent permitted by Kenyan law, Wakilisha shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from your use of the Services or any outcomes of court proceedings.

7. Contact Information

If you have any questions about these Terms or our Privacy Policy, please contact us at:

• Email: info@wakilishalegal.com
• Phone: +254 709 180 712